Vinted users have been reacting angrily after an update resulted in items being listed as the wrong size.
This online marketplace has altered its measurement guidelines for female and kids' apparel without notifying all shoppers about the modification.
Online Platforms Backlash
Countless users and merchants are expressing on platforms claiming that product pages now present a different size category than originally posted due to the recalibration.
The company said the updated approach better aligns with similar services.
They have suggested members to review their products and update the measurements by hand when needed, resulting in member annoyance.
Measurement Approach Modifications
Before the change, the sizing featured a single numeric size and a letter, like S/8 or M/10.
The new system has a letter and a range for example S/UK 8-10.
In some cases, the measurements have been reclassified - such as a large size used to be a 12 but currently displays as UK 16-18.
Shopper Accounts
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Stephanie Gallen, based in Glasgow, said garments she listed on Vinted with size 14 labels were appearing on the platform as size 20–22.
"If buyers measuring 20-22 acquire them they may become frustrated," she explained.
Necessary Adjustments
A different user, located in England, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".
"For me this is particularly frustrating, as I'm chronically ill and selling on Vinted has been paramount following partial earnings loss," she explained.
Service Background
The service features exceeding 100 million users, comprising 18 million UK members.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This is not the initial instance that an unexpected update within the service has received backlash: earlier, the platform withdrew an update to its shipping options following member complaints.
